Rexshades ships internationally and we aim to make your checkout experience simple and transparent. This Customs & Duties Policy explains how import taxes, duties, and customs related fees are handled for international orders.

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1. DUTIES, VAT, AND IMPORT TAXES

For international orders, customs duties, VAT, import taxes, and handling fees are generally covered by Rexshades, unless stated otherwise at checkout.

This means the price displayed at checkout is typically the final amount you pay.

In rare cases where charges are incorrectly applied by customs authorities or the shipping carrier, we will review the situation and assist you in accordance with this policy.

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2. CUSTOMS CLEARANCE

In some cases, customs authorities or shipping carriers may request additional information to complete the clearance process.

This may include:

• Confirmation of the recipient’s identity
• Verification of address details
• Delivery instructions or additional documentation

If you are contacted by customs or the carrier requesting additional information, please contact us at support@rexshades.com, and we will assist you with the process.

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3. UNEXPECTED CHARGES

If you receive any request for additional customs duties, VAT, import charges, or handling fees that were not expected, please do not make any payment immediately unless instructed by us.

Instead, please email support@rexshades.com and include:

• Your order number
• A screenshot or photo of the request
• The name of the carrier or customs office, if available

We will review the situation and guide you on the appropriate next steps.

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4. RETURNED SHIPMENTS (CUSTOMS ISSUES OR REFUSED DELIVERY)

If a shipment is returned due to customs clearance issues, refused delivery, or missing recipient information, please contact us at support@rexshades.com.

Once we confirm the return status with the carrier, we will review the case and determine an appropriate resolution depending on the circumstances.

Possible resolutions may include:

• Reshipment of the order
• Refund in accordance with our Return & Refund Policy

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5. CONTACT US

If you have any questions regarding customs, duties, or international shipping, please contact:

Rexshades
Email: support@rexshades.com